If you did not get your download, read below...

CLICKBANK EBOOK CUSTOMERS - If you paid via ClickBank and were not redirected to the download page, sometimes emails get bounced or re-routed and is beyond our control. Please provide proof of your purchase using the form below so that we can further assist you.

Before reporting a downloading problem...

Did you happen to visit the Technical Support page at http://herspecialhair.com/support.htm for possible solutions to your downloading problems? If not, please do that first to see if a solution to the problem you're experience may already be there. If you have exhausted all of the possibilities listed on that page and nothing has resolved the issue, then please proceed to indicate what the problem is using the form below. Thank you for your cooperation!

Contacting US...

If you need to contact us, please send all queries to cherie@herspecialhair.com and in the email, include as much detail as possible including your transaction number if you are a current customer. We will try and get back to you the same day, however, sometimes it may take a little longer to receive a reply, especially on the weekends. Please be patient! :^) Also, sometimes when trying to reply to emails, the get sent back undeliverable so please provide your area code and phone number (along with time zone) in your email for even better customer service! Thanks!